Privacy Policy
Pursuant to EU Regulation 2016/679 (GDPR) on the protection of Personal Data, this Privacy Policy describes the personal data collected or produced (processed) when you use the CASTOR Website (hereinafter referred to as the "Websites") . It also describes how you use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us.
PROCESSING RESPONSIBLE
The person responsible for the collection, processing and use of your personal data within the meaning of the current legal and regulatory framework for the protection of your personal data is:
The company "CASTOR", with TIN: 094183310 TAX: FAE PIRAEUS, Address: Agiou Vassiliou 15, tel .: 2109700011, email: [email protected]
WHAT PERSONAL DATA DO WE COLLECT AND WHEN
We ask that you provide us with certain personal information in order for us to provide you with the products or services you request.
For example, when shopping, contacting our customer service, asking for news, creating an account, participating in our events or contests, or interacting with or using our Website. This personal information includes the following:
- Contact details, including name, email, no. telephone, postal and billing address
- Login and account details, including username, password and unique user ID
- Personal information, including gender, city, date of birth and shopping history
- Payment or credit card details
- Pictures, photos and videos
- Data on physical characteristics and
- Personal preferences, such as your wish list, as well as marketing and cookie preferences
- We collect additional personal information from you to provide specific information within our Website
When you interact with our Website, certain data is automatically collected by your device or web browser.
WHY WE USE YOUR PERSONAL DATA
We will process your personal data to manage your online purchases at CASTOR, processing your orders and returns through our online services and sending you notifications about the delivery of your items.
Send you newsletters and promotional offers via e-mail and / or telephone.
To improve your user experience, "CASTOR" will provide you with information relevant to your interests, we will suggest products, we will send you reminders about the products in your shopping cart and offers.
If you are given the opportunity to live chat with fashion slylists, we will process the personal data you submit to us in this way, to provide you with stylistic and fashion advice.
Your personal data is used to identify you, to confirm that you have reached the statutory age so that your legal commitments are valid and to confirm your address by external partners.
WITH WHOM WE SHARE YOUR DATA
Your personal data disclosed to third parties is used only to provide you with the above services. Therefore, recipients of your personal data may be warehouses and our courier companies, accountants and tax consultants.
In each case, only the data necessary for the provision by each cooperating service of the respective service for which the transfer is made are transmitted.
Some of the above companies may have the independent right or obligation to process your personal data. In this case they act themselves as responsible for the respective processing.
In addition, we may transmit your personal data:
- If we are required to disclose or disclose your personal information in order to comply with a legal requirement, or to protect the rights, property and security of our business, our customers or others. This includes exchanging information with other companies or organizations for fraud prevention purposes.
- To the competent supervisory, judicial, police and other administrative authorities at national and European level upon their legal request and in accordance with the applicable legal provisions. In addition, in case of legal order, service order or official preliminary examination, the Company has the right to make the relevant data available to the respective service.
HOW LONG WILL WE KEEP YOUR DATA
The retention time of your data will depend on the purposes for which we process it. E.g. manage your registration as a Platform user. Development, performance and performance of the purchase or service contract, including any returns, complaints or claims related to the purchase of the product or service. For as long as it takes to satisfy your request or request. If you participate in promotions, we will retain your data for a period of 6 months from the expiration of the promotion.
YOUR RIGHTS
You have the right to access, correct or delete your personal data. In some cases, you also have other rights, such as objecting to our use of your data or the right to your data portability, as explained in detail below.
Right to information
The Company must inform you about the processing in which it submits your data, as indicative of what data it processes, for what purpose, for how long it keeps it in a concise, transparent, understandable and easily accessible form, using clear and simple wording. .
Right of access
You have the right to receive confirmation from the Company as to whether or not the personal data concerning you are being processed and, if that is the case, you have the right to access that data.
Right of correction
You have the right to demand from the Company the correction of your inaccurate personal data and the completion of your incomplete data.
Right to delete
You have the right to request the deletion of your personal data processed by the Company especially when: Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The above right does not exist in particular when:
The processing of your data is necessary for the establishment, exercise or support of legal claims. The processing of your data is necessary for the observance of a legal obligation of the Company that imposes the processing.
In any case, we will inform you about the satisfaction or dissatisfaction of your request and in case of dissatisfaction, the reasons for which it is due.
Right to portability
In cases where the Company processes your personal data by automated means, based on your consent or under contract, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format.
Right of objection
You have the right to object, at any time, to the processing of personal data concerning you. The Company in this case should stop the processing, unless it demonstrates compelling and legal reasons that prevail over your interests, rights and freedoms as a data subject or to establish, exercise or support legal claims.
Right of restriction
You have the right to secure from the Company the restriction of processing, under certain conditions.
Right to file a complaint to the competent supervisory authority
In case you believe that the protection of your personal data is affected in any way, we are at your disposal to manage your concerns by contacting us at [email protected]
However, if you wish, you can contact the Personal Data Protection Authority, using the following contact details:
- Website: www.dpa.gr/
- Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens
- Call Center: +30 210 6475600
- Fax: +30 210 6475628
- E-mail: [email protected]
Requests to us
To exercise your above rights, please submit your request:
at the email address: [email protected]
Please, consider your request responsibly before submitting it. We will answer you as soon as possible. Your requests will be answered within one month from the time we receive your request. If the request requires more time we will inform you about it (within a month).
CHILDREN'S PRIVACY
We do not knowingly collect any information from any person under the age of 15. Our website, products and services are aimed exclusively at people who are at least 15 years old or older.
If we find that we have collected or received personal data from a child under the age of 15, we will delete this information, unless consent or authorization has been given by the child's guardian.
If you think we may have information from or about a child under 15, please contact us.